Shipping & returns
Delivery and returns,
made clear.
Find the information you need about shipping, delivery, damaged orders and returns.
How it works
From our lab to your door.
Orders are processed for delivery using the shipping information provided at checkout. Availability, charges and timing depend on the current checkout and delivery policy — please make sure your details are correct before completing an order.
- ShippingCharges and timing are shown at checkout for your address.
- Order trackingSign in to your account for status and courier tracking.
- Damaged or incorrect ordersContact support with your order number and photos — we'll put it right.
- ReturnsContact support before sending anything back so we can confirm the process.
The policy
Shipping & Returns
Fast, reliable delivery and hassle-free returns
Shipping Policy
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Delivery within India
- Standard Shipping: 4–7 business days
- Express Shipping: 2–3 business days (where available)
Shipping Charges
Shipping charges are calculated at checkout based on your location and delivery method. Free shipping may be available on eligible orders—check our homepage for current offers.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor delivery.
Returns Policy
Eligibility
Returns are accepted within 7 days of delivery if the product is unused, unopened, and in original packaging.
Non-Returnable Items
For hygiene reasons, opened or used skincare products cannot be returned unless defective or damaged.
Damaged or Defective Products
If you receive a damaged or defective item, contact us within 48 hours at convictioncareformulations@gmail.com with photos. We will arrange a replacement or refund.
Refund Process
Approved refunds are processed within 5–7 business days to your original payment method.
Refunds
How refunds work
Approved refunds are processed according to the applicable payment method and current return policy.
Contact supportHow do I request a return?
Contact support before sending anything back. We'll confirm the applicable process for your order.
When will I receive my refund?
Approved refunds are processed to your original payment method according to the return policy.
Can I exchange a product?
Contact support with your order number and we'll let you know the options available.
