Help centre
Questions,
answered.
Everything you need to know about ClearCode 2.0, orders, shipping and using your routine.
Products & routine
What is ClearCode 2.0?
ClearCode 2.0 is our three-step routine built around cleansing, targeted treatment and daily UV protection — formulated for Indian skin.
What products are included in the routine?
The Nano Clean Face Wash, Nano Repair Serum and Nano Shield SPF 50. The Complete Skin Kit brings all three together.
In what order should I use the products?
Face wash first, then the serum, then finish your daytime routine with SPF 50.
Can I use the routine every day?
Yes — it is designed for repeatable daily use. Follow each product's directions and adjust to your own skin.
Which skin types are the products suitable for?
The range suits oily, combination and normal skin, and the SPF is formulated for sensitive skin too. Check each product page for specifics.
Where can I find ingredient information?
Visit the Ingredients page for an overview, or open a product page for its full formula details.
Orders
How can I track my order?
Sign in to your account to see order status and the courier tracking link once your order ships.
Can I change or cancel my order?
Contact support as soon as possible with your order number. Changes depend on the order status.
What should I do if my order arrives damaged?
Contact support with your order number and a description of the issue. Photos help us resolve it faster.
What if I receive the wrong product?
Contact support with your order number and the product you received so we can put it right.
Shipping
Where do you ship?
Shipping availability and charges are shown at checkout based on your delivery address.
How long does shipping take?
Delivery timing varies by destination and courier. You'll receive tracking as soon as your order ships.
Is shipping free?
Any free-shipping eligibility is shown at checkout according to the current offer.
Returns
What is the return policy?
Return eligibility depends on our current return policy and the condition of the product. See Shipping & Returns.
How do I request a return?
Contact support before sending anything back so we can confirm the process for your order.
When will I receive my refund?
Approved refunds are processed to your original payment method according to the return policy.
